Gym64 Help & FAQs

Frequently Asked Questions & Help

Got a question? Check below for some of the questions that we get asked the most.

Before I Join

All About Our Gyms

Member Information

Ending Your Membership

Useful Information

FAQs & Help

Before I Join

Thinking about joining us at Fife’s No1 Gym? Brilliant, we can’t wait to welcome you to Gym64.

Am I tied into a contract?

We do not tie anyone into a contract! What we do is take payment upfront for both your first and your last month. Thereafter you roll on a direct debit and should you ever wish to cancel then it is a full calendar months’ notice on or before your direct debit order date.

How old do I have to be to join the gym?

You have to be age 11+ but attending high school! This has to be proven by showing us a My Fife Card for proof of age and attendance.

 

Can I come see the gym before I join?

Of course you can, you can turn up at anytime within our opening hours and a member of staff will be able to show you around the club.

 

Can I use the gym and attend classes without a membership?

Yes you can! You have the choice of buying a single session pass, an all day pass, a week pass or a one month pass. You can get access to our gym, classes, sauna and steam rooms! All passes can be purchased at any of our branch receptions.

 

How do I sign up?

Signing up to a membership with Gym64 is easy, memberships can be created online on our memberships page, pick your membership, fill in the form then our team will do the rest or you can head directly to your closest branch in Dunfermline, Kirkcaldy or Glenrothes and sign up there, no appointment required!

Do you offer corporate discounts?

Yes we have a Corporate Membership tier, you can read more about the Scheme on our Corporate page. Our Silver Membership includes selected businesses and members of the community such as over 60s – if you’d like your business added you can complete the form on our corporate page to enquire.

 

Do I need to attend an induction before I train?

It is not mandatory to get an induction before you start but we do highly suggest you do if you are not 100% comfortable or used to the equipment we have in our gym. After an induction you will then know how to use all equipment safely and effectively, understand proper techniques and set your foundation for a successful fitness journey.

 

I used to be a member, can I restart my membership?

All members are welcome back to join Gym64 unless banned from the club and regardless of any previous accounts even if you fell into arrears previously.

 

What does my Gym64 membership include?

Gym64 operates on three different membership tiers – Bronze, Silver & Gold. You can view all the options on our membership page and see a full breakdown of what is included in each.

 

All About Our Gyms

We’ve included some key things you should know about Gym64, to help optimise your experience with us.

What are your opening times?

All Gym64 branches are open
Monday – Friday: 5am-11pm
Saturday: 5am-8pm
Sunday: 8am-8pm

Do you have lockers for me to store my belongings?

Yes lockers are available at all 3 Gym64 branches, these are located within our changing rooms. In Glenrothes they are operated using an electronic keypad and in Dunfermline & Kirkcaldy – using tokens which are available from recepetion.

 

Is personal training available?

Yes we offer Personal Training at Gym64! We have personal trainers available in all 3 branches.

 

Is there FREE Wi-Fi in the gym?

Yes we have Free Wi-Fi in all 3 of our Gyms, you can find the password displayed at our receptions.

How do I get access to the changing rooms and lockers?

The use of the changing rooms, lockers, showers is all included as part of your membership, these are sign posted as you enter our Gym.

What are the gyms rules?

  • No chalk of any kind
  • Please put all weights away after use
  • Please wipe down all machines and benches etc. with product provided.
  • Do not drop weights
  • No outside clothing to be worn in the gym
  • No football colours
  • If you need to use mobile phone, please take calls outside the gym
  • No more than 20 minutes per equipment during busy periods
  • No bags of any kind on the gym floor
  • No sound effects (grunting and banging of weights, shouting or profanities)
  • Please communicate with staff in a respectful manner

Member Information

We really love that you are part of our Gym64 family, we’ve pulled together some key information for our members.

How do I book a class?

You can book all classes on our FitSense app! If you are not a member and want to attend a class you can call us and we can book you in.
Dunfermline: 01383 636464
Kirkcaldy: 01592 646465
Glenrothes: 01592 555564

How do I book the Les Mills Virtual classes?

Booking a Les Mills Virtual Class is very simple! To get a studio booked for a Virtual class you can either call us or just visit any reception on your way in to the gym and we’ll do the rest for you.

Can I bring along a friend?

Yes you can bring along a friend using what we call a VIP pass! Each month every member has 1 VIP Pass they can use to bring along friends and family.

Can I refer a friend?

We welcome all members referrals and you are entitled to 1 VIP guest pass per month (we have no referral scheme in place currently)

Can I access more than one gym?

You can access more than one gym with both our Silver and Gold memberships – these memberships gain you access to all 3 branches, you can scan in using our Fitsense app at any club.

How do I upgrade or downgrade my membership?

Upgrading or downgrading is really easy the best way to do this is to speak with our reception team and they’ll be able to make the changes.

Am I restricted in how often I can visit Gym64?

They are no restrcitions for Members of Gym64, there are no limits to your visits, you can visit unlimited times and attend as many classes as you like.

How do I book my Health Assessment, Gym Program or Nutrition Evaluation appointment?

To book any of these appointments, you can speak to our reception team who will book you in with one of our fitness team on a date and time that suits you best!

What happens if my membership payment fails?

If your payment fails for any reason, don’t worry please just contact reception to get this sorted!

Can I change my Direct Debit date?

Yes, you can change your direct debit date, please do a date request change at your branch at the reception desk.

Ending Your Membership

We’re really sorry to hear you are thinking about leaving us… please speak to our team before making your final decision as we may be able to help first.

How do I cancel my membership?

If you wish to leave us and cancel your membership then please email marketing@gym64.com and our team can process your cancellation.

What are the terms for cancelling my membership?

If you wish to cancel your Gym Membership, it is 1 full months’ notice on or before your direct debit order date. This last direct debit does come out of the bank and the month you paid in advance, when you became a member gets tagged onto the end of that, allowing you to use the gym for two final months.

How do I cancel my Gym64 direct debit?

Please DO NOT cancel your direct debit, if you wish to cancel your membership then please speak with our team. Simply call your branch or email marketing@gym64.com and our team can process your cancellation.

Useful Information

We’ve pulled together some additional questions we’re commonly asked.

I am having problems with my FitSense app

You can call us anytime if you are having any issues with your FitSense app! If you are in the club and having issues you can visit our reception and our team will get whatever issue resolved.

I’ve lost something in the gym, what do I do?

Don’t worry if you have lost something in any of our gyms, we have a lost and found behind each reception, speak to the team, they are always happy to help.

 

Are you open on Bank Holidays?

Yes, Gym64 are open on all bank holidays! Anytime we are closed – we’ll also advertise this on Social Media and within the Clubs.